This Request for Proposal ("RFP") is being issued by South Florida Community Care Network, LLC d/b/a Community Care Plan ("CCP") to select a vendor to provide Non-Emergency Transportation Services for CCP's Enrollees in its Statewide Medicaid Managed Care Program ("MMA Program") and Florida Healthy Kids Program ("FHK Program").
Community Care Plan Transportation RFP (as amended 12_18_2020)
Community Care Plan Transportation RFP Addendum No_ 1 (12_18_2020)
Community Care Plan, the health plan with a heart, announced today that it is Great Place to Work-Certified™ for the second consecutive year. Certification is a significant achievement. Great Place to Work is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue and increased innovation. Using validated employee feedback gathered with Great Place to Work’s rigorous, data-driven For All methodology, Certification confirms that employees have a consistently positive experience at Community Care Plan.
Data from Community Care Plan’s employee feedback included that:
We are so proud to be Great Place to Work-Certified™ for the second year in a row,” said Jessica Lerner, Community Care Plan’s President and Chief Executive Officer. “At Community Care Plan, we take pride in our company culture and the things that we do for our community, and I’m grateful that our employees feel the same way.”
We congratulate Community Care Plan on their Certification,” said Sarah Lewis-Kulin, Vice President of Best Workplace List Research at Great Place to Work. “Organizations that earn their employees’ trust create great workplace cultures that deliver outstanding business results.”
For more information on CCP’s certification, please visit https://www.greatplacetowork.com/certified-company/7018739.
For more information, please visit https://brhpc.org/healthy-families-broward/
About Jack and Jill Center
Community Care Plan, the health plan with a heart, announced today that it is Great Place to Work-Certified™. Certification is a significant achievement. Great Place to Work is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue and increased innovation. Using validated employee feedback gathered with Great Place to Work’s rigorous, data-driven For All methodology, Certification confirms that employees have a consistently positive experience at Community Care Plan. 97% of CCP employees agreed that they “feel good about the ways we contribute to the community”.
“We are thrilled to be Great Place to Work-Certified™,” said Jessica Lerner, Community Care Plan’s President and Chief Executive Officer. “At CCP, we believe that the work culture is essential to our productivity and customer satisfaction, and it means a lot that our employees have reported a consistently positive experience with their coworkers, their leaders, and with their jobs.”
“We congratulate Community Care Plan on their Certification,” said Sarah Lewis-Kulin, Vice President of Best Workplace List Research at Great Place to Work. “Organizations that earn their employees’ trust create great workplace cultures that deliver outstanding business results.”
For more information on CCP’s certification, please visit https://www.greatplacetowork.com/certified-company/7018739.
About Great Place to Work
Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees around the world and used those deep insights to define what makes a great workplace: trust. Great Place to Work helps organizations quantify their culture and produce better business results by creating a high-trust work experience for all employees. Emprising®, their culture management platform, empowers leaders with the surveys, real-time reporting, and insights they need to make data-driven people decisions. Their unparalleled benchmark data is used to recognize Great Place to Work-Certified™ companies and the Best Workplaces™ in the US and more than 60 countries, including the 100 Best Companies to Work For® and World’s Best list published annually in Fortune. Everything they do is driven by the mission to build a better world by helping every organization become a Great Place to Work For All™.
To learn more, visit greatplacetowork.com, listen to the podcast Better by Great Place to Work, and read “A Great Place to Work for All.” Join the community on LinkedIn, Twitter, and Instagram.
Community Care Plan (CCP), the health plan with a heart, is pleased to announce that the National Committee for Quality Assurance (NCQA) has increased the accreditation status for CCP’s Medicaid Plan from Accredited to Commendable. CCP’s original Accredited status was awarded to CCP in December 2018 and the status increase is a result of NCQA’s annual review of Healthcare Effectiveness Data and Information Set (HEDIS®) data for 2019.
The NCQA Health Plan Accreditation is a nationally recognized evaluation that purchasers, regulators, and consumers can use to assess health plans. NCQA Health Plan Accreditation evaluates the quality of health care that health plans provide to their members. NCQA Health Plan Accreditation is a voluntary review process and evaluates how well a health plan manages all parts of its delivery system – physicians, hospitals, other providers, and administrative services in order to continuously improve the quality of care and services provided to its members.
According to the NCQA website, “HEDIS is a tool used by over 90% of America's health plans to measure performance on care and services”, and “is also the most widely used performance improvement tool in health care”.
“To have our Accreditation status increased to Commendable by NCQA for our Medicaid Plan within our first year of becoming accredited is truly exciting,” said Jessica Lerner, Community Care Plan’s President and Chief Executive Officer. “Community Care Plan takes great pride in providing the highest quality of care and service to our members, and we are delighted that our HEDIS scores were recognized by NCQA and reflected in our new accreditation status.”
“Achieving an Accreditation status of Commendable from NCQA is sign that a health plan is serious about quality. It is awarded to plans whose service and clinical quality meet or exceed NCQA’s rigorous requirements for consumer protection and quality improvement,” said Margaret E. O’Kane, NCQA’s President.
For the last set of HEDIS scores, which included increased benchmark levels, CCP increased its scores to the 90th percentile in the following categories:
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
About NCQA Health Plan Accreditation NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s website (ncqa.org) contains information to help consumers, employers and others make more-informed health care choices. NCQA can be found online at ncqa.org, on Twitter @ncqa, on Facebook at facebook.com/NCQA.org/ and on LinkedIn at linkedin.com/company/ncqa.
Community Care Plan served as the title sponsor for 2-1-1 Broward’s 9th Annual Non-Profit Awards. Each year, the 2-1-1 Broward Non-Profit Awards recognize the inspiring work of Broward County's non-profit agencies and outstanding non-profit executive and board leaders. Community Care Plan has served as the title sponsor for the event for the last four years.
Community Care Plan (CCP), the health plan with a heart, is pleased to announce that the National Committee for Quality Assurance (NCQA) has awarded an accreditation status of Accredited for service and clinical quality to CCP’s Medicaid Plan. The Accreditation, awarded in December 2018, will be valid for three years.
NCQA Health Plan Accreditation evaluates the quality of health care that health plans provide to their members. NCQA Health Plan Accreditation is a voluntary review process and evaluates how well a health plan manages all parts of its delivery system – physicians, hospitals, other providers, and administrative services in order to continuously improve the quality of care and services provided to its members. The NCQA Health Plan Accreditation is a nationally recognized evaluation that purchasers, regulators, and consumers can use to assess health plans.
“We are thrilled to have been awarded an accreditation status of Accredited by NCQA for our Medicaid Plan,” said Jessica Lerner, Community Care Plan’s President and Chief Executive Officer. “We take great pride in providing the highest quality of care and service to our members, and are proud that CCP’s processes and procedures were recognized by NCQA during our first attempt at accreditation.”
NCQA Health Plan Accreditation surveys include rigorous on-site and off-site evaluation of over 60 standards and selected HEDIS® measures. A team of physicians and health plan experts conduct accreditation surveys. A national oversight committee of physicians analyzes the team’s findings and assigns an accreditation level based on the performance of the plan being evaluated to NCQA’s standards.
Community Care Plan (CCP), the health plan with a heart, is pleased to announce the promotion of Jessica Lerner to President and Chief Executive Officer of the company, as the former Chief Executive Officer, John A. Benz, announces his retirement. Lerner, who will take over the leadership role immediately, previously served as the company’s Executive Vice President and Chief Operating Officer. Benz will transition to the role of President Emeritus and Chief Strategic Officer of the organization.
Benz and Lerner, who have worked together in the healthcare industry for over 23 years, will continue to work together to ensure a seamless transition. The two were part of the original leadership team who cofounded CCP. As President and CEO, Lerner will continue to grow CCP and provide quality-based healthcare to the South Florida community.
“It is my privilege to turn over the role of President and CEO to Jessica as I continue to serve Community Care Plan in an advisory capacity,” said John Benz. “Jessica is an outstanding leader with tremendous vision, who I know will continue to grow Community Care Plan and lead the company to great success in the future.”
“I am honored to take the reins and lead Community Care Plan into the future.” said Jessica Lerner, President & CEO of Community Care Plan. “We take great pride in being closely connected to our community and providing the highest level of quality and service to our members.”
Alongside Benz, Lerner co-founded CCP and played a major role in the operations and monitoring of local activities of the health plan to ensure that CCP is in accordance with contract requirements. She was promoted to Executive Vice President and Chief Operating Officer in 2016. Prior to joining CCP, Lerner served as Executive Director for Memorial Integrated Health for more than 19 years, where she spearheaded various initiatives including state contract negotiations, directing all health plan operations, inclusive of member benefits, provider network development, claims payment operations and system configuration, as well communications distribution and medical and pharmacy management. Lerner received a Bachelor’s Degree in marketing and management from Florida International University’s College of Business, and a Master’s of Healthcare Administration Degree from Florida Atlantic University. She also serves on the Board of Trustbridge Hospice Foundation and the Association of Community Affiliated Plans.
After more than 43 years in the healthcare industry, Benz is now looking forward to transitioning to a new phase in his life and renewing his commitment to balancing his life. He takes great pride in the executive leadership roles that he has held throughout his career. He has worked diligently to strengthen the community by focusing on accelerated performance in service, quality, finance, people, and growth. Prior to leading CCP, Benz served as Senior Vice President and Chief Strategic Officer for Memorial Healthcare System (MHS). In this role, he provided executive leadership and propelled MHS as a leader in providing high-quality health care services to the South Florida community. As a result, MHS is now recognized as a national leader in quality health care and is highly regarded for its exceptional patient and family-centered care.
South-Florida-based Community Care Plan (CCP), the health plan with a heart, earned the highest total number of stars (government rating) across the following six Florida Medicaid Health Plan Report Card categories:
“At Community Care Plan, we are closely connected to our community and focus on encouraging our members to improve their health by seeing their physicians, adhering to medical advice and evidence-based guidelines, and making healthy lifestyle choices. Our goal is to improve the health and wellness of our members and the community at large. I commend our partners in care, providers, and staff members for their outstanding efforts,” stated John A. Benz, President and CEO of Community Care Plan.
In addition to earning the highest total number of stars in the above-mentioned categories, Community Care Plan has received high accolades for its outstanding customer service and cost of care, including:
South Florida-based Community Care Plan, is pleased to announce that Jessica Lerner, Executive Vice President and Chief Operating Officer of Community Care Plan, was recently named a board member of Trustbridge Hospice of Broward County Foundation. Ms. Lerner is one of six newly named board members who will represent the growth and expansion of the Foundation in Broward County. Board members will provide mission-based leadership and advance the work of the Foundation, which includes raising funds for the special hospice services of Trustbridge.
Hospice of Broward County Foundation is dedicated to advancing philanthropy to enable the hospice programs of Trustbridge, to fulfill their mission and vision of compassionate advanced illness care and end-of-life education and support. The Foundation raises funds needed to support the hospice programs provided to the community, at no cost, which are above and beyond traditional hospice services: grief services for children and adults, camps for children, music therapy, pet therapy and extraordinary comfort measures.
